We are continuing to work on a fix for this issue.
Posted Apr 28, 2025 - 12:17 BST
Update
Tickets are now able to fully be closed - Old transcripts are currently not working and we're working with our upstream provider to resolve that.
Posted Apr 27, 2025 - 16:52 BST
Update
We've implemented a fix to allow tickets to close, but previous transcripts are still not visible. We're continuing to look into the situation. It appears to be an issue with our upstream storage provider.